Jobs in Letchworth garden city, hertfordshire, uk

About the Client

Our client is a leading provider of managed IT services and business solutions, specialising in delivering cutting-edge technology support to organisations across the UK and Ireland. With a strong presence in the public and private sectors, the company is renowned for its expertise in cloud infrastructure, enterprise software solutions, and IT service management. Combining technical excellence with a customer-centric approach, our client is committed to optimising IT operations and ensuring seamless digital transformation for its customers.Role OverviewWe are seeking a highly skilled Technical Support Engineer to join our clients Managed Services team. This role focuses on providing high-quality technical support to customers across local government, healthcare, and private sector organisations. The ideal candidate will have a strong background in IT support, experience with cloud environments, and a track record of maintaining and optimising enterprise IT systems. This position requires an individual who excels at troubleshooting complex issues, managing IT infrastructure, and ensuring system availability in line with service level agreements (SLAs).Key ResponsibilitiesProvide technical support for the Integra finance system, including monitoring, troubleshooting, and resolution of technical incidents.Install, upgrade, and administer Oracle / MSSQL Server and the Integra finance system across various operating systems and infrastructures.Perform database administration (MSSQL / Oracle) and ensure optimal performance.Manage the implementation and configuration of new systems, modules, and components in line with customer requirements and contractual obligations.Collaborate with Service Delivery Managers, Project Managers, Support Teams, and Application Consultants to ensure the successful completion of technical deployments and upgrades.Ensure that all systems, applications, and services meet business SLA targets and operate efficiently.Investigate and analyse client issues raised through the ServiceNow call logging system.Support the BACS transmission process for hosted clients.Assist pre-sales and sales teams with technical expertise when required.Create and maintain process documentation to ensure operational efficiency and knowledge sharing.Qualifications & ExperienceEssential : Previous experience in a technical support helpdesk role.Experience with cloud environments and hybrid infrastructure integration.Proficiency in standard Microsoft Office applications.Familiarity with IT service management tools, such as ServiceNow.Working knowledge of Oracle and / or SQL Server database administration.Maintenance of Microsoft Windows, including Group Policy Objects and Active Directory.General administration knowledge of Unix operating systems.Proven experience in PowerShell scripting for automation and system management.Security clearance eligibility.Desirable : Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).Microsoft Azure certifications, such as Microsoft Certified Azure Administrator Associate.ITIL v4 Foundation certification.Experience with monitoring tools like Nagios and Microsoft Analytics.Skills & Abilities

Essential : Strong customer service skills with the ability to build positive relationships.Excellent verbal and written communication skills.Ability to present technical issues and solutions clearly to internal and external stakeholders.Effective problem-solving skills with a structured approach to troubleshooting.Ability to work effectively both independently and as part of a team.Strong time management skills with the ability to prioritise tasks effectively.Compensation & BenefitsAccess to industry-leading tools and technology.Flexible working arrangements, including a shift-based support model (08 : 00

18 : 00).Career development opportunities within a dynamic and growing organisation.Why Join?This is an exceptional opportunity to become part of a forward-thinking organisation dedicated to providing best-in-class IT services. You will work in a highly collaborative environment, leveraging advanced technology to support mission-critical systems for a diverse range of clients. With opportunities for growth, professional development, and exposure to cutting-edge IT solutions, this role offers the chance to build a rewarding and impactful career in the managed services sector.

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