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Spa Supervisor - KUWAIT - Exclusive NEW Health Club

Join Ras Al Ardh Health Club

Ras Al Ardh Health Club is set to redefine the luxury health, fitness and wellbeing experience in Kuwait. Located in one of the country’s most prestigious destinations, our brand-new club is being created around an uncompromising commitment to excellence, combining world-class fitness, wellness, family and lifestyle experiences within one exceptional environment.

This is an exciting opportunity to join the team at the beginning of our journey. As part of the opening team, you will have the opportunity to help shape the culture, service standards and member experience of a completely new premium health club. We are looking for passionate, ambitious and highly motivated professionals who take genuine pride in delivering exceptional service and creating memorable experiences for members.

At Ras Al Ardh, we believe that great clubs are built by great people. We are therefore looking for individuals who share our passion for excellence, demonstrate strong leadership and have experience working within premium, luxury or hospitality-led environments. Whether your expertise is in fitness, family, spa, sales, member experience or club operations, you will play an important role in establishing Ras Al Ardh as one of Kuwait’s leading health and wellness destinations.

This is more than simply a new job opportunity — it is the chance to be part of something from the very beginning. You will work alongside an experienced leadership team, contribute to the creation of new standards and have the opportunity to develop your career within a truly ambitious premium health club.

If you are passionate about people, performance and delivering exceptional experiences, we would love to hear from you. Join us and help shape the future of health, fitness and wellbeing in Kuwait.

Department: Spa & Wellness
Reports to: Spa Manager
Direct Reports: Spa Therapists / Spa Reception & Support Team
Location: Ras Al Ardh, Kuwait
Employment: Full Time
Salary: 700 KWD per month (approximately equivalent to £1,925 UK gross per month / £23,100 gross per year)

Role Purpose

The Spa Supervisor is responsible for supporting the Spa Manager in the daily operation of the Ras Al Ardh Spa, ensuring the highest standards of treatment delivery, guest experience, presentation and operational performance.

The role will provide visible leadership to the spa team, ensuring every guest receives a personalised, professional and luxurious experience from arrival through to departure.

The Spa Supervisor will lead by example, coach the team, monitor standards and ensure the spa consistently delivers the exceptional experience expected of the Ras Al Ardh brand.

1. Daily Spa Operations

• Supervise the day-to-day operation of the spa.
• Ensure the spa is fully prepared before opening.
• Coordinate therapist schedules and daily workloads.
• Monitor treatment bookings and room utilisation.
• Manage daily staff deployment.
• Ensure smooth handovers between shifts.
• Resolve operational issues promptly.
• Support the Spa Manager with rotas and staffing requirements.
• Ensure all operational procedures are followed.

2. Guest Experience

• Personally welcome and engage with spa guests.
• Ensure guests receive a warm, personalised and professional experience.
• Monitor the guest journey from arrival through to departure.
• Ensure treatment consultations are completed appropriately.
• Identify opportunities to exceed guest expectations.
• Handle guest concerns and service recovery.
• Follow up on significant guest issues.
• Build strong relationships with regular spa guests.
• Ensure the spa experience reflects the premium positioning of Ras Al Ardh.

3. Treatment Standards

• Monitor the quality and consistency of treatments.
• Ensure therapists follow agreed treatment protocols.
• Ensure treatment rooms are prepared to the required standard.
• Monitor therapist presentation, professionalism and hygiene.
• Ensure treatment equipment is used correctly.
• Monitor product usage and stock levels.
• Support the introduction of new treatments and services.
• Provide feedback and coaching to therapists.

4. Team Leadership

• Lead and motivate the spa team during daily operations.
• Conduct team briefings.
• Allocate daily responsibilities.
• Monitor attendance and punctuality.
• Coach team members on service standards.
• Conduct regular performance conversations.
• Identify training and development requirements.
• Support recruitment and onboarding.
• Recognise excellent performance.
• Address performance concerns appropriately.
• Lead by example in guest service and professionalism.

5. Sales & Revenue

• The Spa Supervisor should be commercially aware and actively support the Spa Manager in achieving revenue targets.
• Promote appropriate treatments and packages.
• Encourage treatment upgrades where suitable.
• Promote retail products.
• Support rebooking of guests.
• Encourage repeat visits.
• Identify opportunities for additional services.
• Monitor therapist productivity.
• Monitor treatment-room utilisation.
• Support achievement of individual and team revenue targets.

The approach should always be consultative rather than pushy.

6. Bookings & Capacity

• Monitor daily treatment bookings.
• Identify gaps in therapist diaries.
• Support maximisation of treatment-room utilisation.
• Manage cancellations and waiting lists.
• Ensure bookings are allocated appropriately.
• Coordinate therapist availability.
• Monitor no-shows and cancellations.
• Work with Spa Reception to maximise available appointments.

7. Spa Presentation & Standards

• Maintain exceptional standards throughout the spa, including:

Standards should cover:

• Treatment rooms.
• Reception.
• Relaxation areas.
• Changing areas.
• Showers.
• Towels and linens.
• Products.
• Equipment.
• Lighting.
• Temperature.
• Music and ambience.
• Aromatherapy/environmental presentation.
• Staff appearance.

The spa should be inspection-ready at all times.

8. Hygiene, Health & Safety

• Ensure treatment areas comply with all relevant health and safety requirements.
• Maintain appropriate hygiene and sanitation standards.
• Ensure equipment is cleaned and maintained.
• Follow infection-control procedures.
• Ensure therapists follow appropriate treatment protocols.
• Report maintenance and safety issues immediately.
• Maintain appropriate incident records.
• Ensure staff understand emergency procedures.

9. Stock & Product Management

• Monitor treatment and retail stock.
• Conduct regular stock checks.
• Report shortages to the Spa Manager.
• Reduce unnecessary product wastage.
• Ensure products are stored correctly.
• Monitor product expiry dates.
• Support monthly stocktakes.
• Ensure therapists use products appropriately and efficiently.

10. Member & Guest Retention

• Build relationships with regular guests.
• Encourage rebooking.
• Monitor guest feedback.
• Identify guests who may require follow-up.
• Support loyalty initiatives.
• Work with the Member Experience team to ensure spa guests receive a seamless wider-club experience.

11. Cross-Department Collaboration

• Work closely with:

Key departments and partners:

• Spa Manager
• Member Experience Manager
• Reception Supervisor
• Fitness Manager
• Family Manager
• Sales & Membership Manager
• Housekeeping
• Maintenance
• F&B partner

to ensure the spa is fully integrated into the wider Ras Al Ardh member journey.