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AbmGatwick Airport, England, United KingdomJOB TITLE : Retail Duty Manager
LOCATION : Gatwick Airport
SHIFT PATTERN : 5 days per week shift pattern - weekend worker
PAY RATE : £ per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!
Purpose of the role
The Duty Manager role is driving forward a transitional role between commercial management via the Account Management team and delivering KPIs and SLAs on the shopfloor and driving new opportunities and commercial growth at the frontline.
The successful applicant will be managing team members on a day-to-day principle, ensuring standards, service and sales expectations are achieved through delivering the following :
- Coaching, motivating, and giving feedback to team members.
- Resolving conflicts and encouraging collaboration.
- Organising projects and delegating tasks.
- Communicating with transparency and vision.
Our structure requires flexibility to support multi-site and / or terminals and multi-disciplined teams. We’re looking for someone who is collaborative, hands-on and extremely organised. You will be working in a fast-moving environment and delivering new ideas.
Early starts and weekend working is required.
PRINCIPLE RESPONSBILITIES
Your role will be both internal and client facing, always representing the best interests of your projects, and pushing your team to deliver best in class service for our clients and partners across some key areas of focus.
Operations Management
Compliance / Other Duties :
Required Skills
Team player
Client Facing
Effective Communicator
A solutions person - trouble shooting & problem solving (clients and staff)
Fair approach to Staff Management
Solutions driven and able to troubleshoot
Flexible, persuasive, and diplomatic
Well Organised
Numerate
Computer literate (Excel, Word, Outlook)
You will obtain an Airside pass for the airport, meaning you will need to be able to provide us with a full 5 year history and criminal record check. You must also have a valid passport and have right to work in the UK.