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Welcome & Service Team Member - Penrith
Summary
As the public face of Aira Force and Gowbarrow Park, you’ll provide a warm, friendly welcome, give information about the location, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: 20,670 per annum (based on 25,837.50 full-time equivalent)
Contract Duration: Fixed term until 21st October 2027
Working Pattern: You'll work 1560 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. This equates to 30 hours of pay per week. Typically, you'll work Sunday to Wednesday between 8:30am and 4:30pm, although start and finish times may vary according to seasonal and operational needs.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Aira Force and Gowbarrow Park offers a range of walks for a broad spectrum of visitors, from Lake District first-timers, to seasoned fell walkers.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.
To learn more about this location, please click here.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
You'll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust to help to grow our membership. No two days are the same, so you may also be involved in events and social media promotion.
You'll also help to keep our car park, toilets and information centre clean, tidy and free of litter.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you're:
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
