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WS AudiologyEngland, Cheshire, Chester- Full-time
Job Title : Quality Assurance Specialist
Location : Chester
Salary : £29,000 - £31,000 per annum
Job Type : Full time, Permanent
The hours of work are : Monday-Friday 8 : 30am-4 : 30pm or 9 : 00am-5 : 00pm.
Are you interested in a career with WSA?
Due to continued growth at our Chester office, we have an exciting opportunity of Quality Assurance Specialist within our Customer Experience Team.
WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful! We are active in over 125 markets and employ in excess of 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues in excess of 2 billion EUR.
Key Responsibilities :
The successful candidate will :
- Score monthly calls for customer service and technical support
- Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement
- Conduct audit checks to minimize errors and ensure KPIs and targets are consistently met
- As the Local Point of Contact (LPoC) for all brands, you will handle potential quality complaints in alignment with our Global Quality Management System
- A key part of the role will be ensuring there is a clear process in the UK to support customers when issues arise
- Working closely with the management team, you will ensure that all departments meet the established quality standards
- Effective communication both internally and externally with customers is essential to maintain the high standards expected in all interactions
About you : Essential Experience
The successful candidate will :
Desirable :
It is desirable but not essential that the successful candidate will :
Benefits :
The Quality Assurance Specialist will be rewarded with a fantastic benefits package including :
This is a fantastic opportunity for the right candidates to join a forward thinking, fast paced global organisation.
If you have previous experience in Quality Assurance and are interested in learning more about the vacancy, we'd love to hear from you!
Candidates with experience of; Compliance Administrator, Compliance Coordinator, Compliance Officer, Quality Administrator, Quality Coordinator, Admin Quality Control, may also be considered for this role.