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Job Description
What You’ll Be Doing
Welcoming members and guests, ensuring every interaction is positive and professional.
Supporting membership sales and retention by providing excellent service and guidance.
Driving secondary spend KPIs by promoting products and services available in-club.
Maintaining a high standard of cleanliness and hygiene across the club.
Acting as a competent key holder, opening and closing the club as required.
Handling administrative duties, including use of the membership software system.
Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
Ensuring member feedback and complaints are handled professionally and escalated when needed.
Actively experiencing the products and services on offer so you can confidently recommend them to members.
Qualifications
About You
Outgoing, positive, and passionate about delivering great customer experiences.
Confident in administration and able to handle day-to-day club systems.
Sales-focused, with the drive to hit membership and retention targets.
Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
Passionate about fitness, with a genuine interest in our products and services.
Ambitious, with a willingness to learn and develop your skills for future progression.
Additional Information
Why Join Us?
We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.
Here’s what you can expect:
At Frasers Group, we live by our principles:
