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Jobs in Ardwick, greater manchester
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About the Role
We are looking for an experienced Customer Service OOH Agent to join a highly motivated and skilled team who deliver a first-class service to our customers and clients. You will field enquiries from customers across a range of Local and Central Government contracts and services - dealing with matters such as repairs, rents, tenancies, ASB, transport and more. Many of our customers are highly vulnerable and so being compassionate, empathetic and determined to help is essential to being successful within the role. You will work to a number of Key Performance Indicators within a range of Service Level Agreements. Due to the nature of our role as well the specific needs of our customer base, we value quality interactions with our customers over strict telephony-based metrics. You would not typically expect a significant or meaningful conversation in real life to last exactly 5 minutes and likewise, where our customers need it, we focus on talking to them, one person to another.
You can expect daily ‘on-the-job’ support from your colleagues and line management, as well as weekly coaching sessions and monthly 121s – all of which feed into your annual appraisal. We learn and grow together, and so as a team we are invested in your success within the role.
Our Promises to you :
- We will lead you with integrity and trust.
- We will inspire and motivate you to achieve our shared goals
- We will be trustworthy, reliable and dependable at all times
- We will treat you with honesty and respect regardless of who you are and where you come from.
- We will recognise your hard-work and achievements and help you improve in a supportive and structured way, wherever needed.
You’ll ideally have or be willing to work towards the following :
Role Criteria :
Working Hours & Site Details :
Customer Services OOH Agent - 37.5 hours a week, Evening and Weekends, 2-week rotation - A great opportunity for those who might have commitments during normal office hours such as education, school runs, appointments.
Site Information :
Benefits we can offer you :