Customer Service OOH Agent

About the Role

The Customer Service Agent is responsible for delivering high-quality, customer-focused support across a range of Local and Central Government contracts. This includes handling enquiries related to housing, repairs, ASB, transport, and other services. The role requires compassion, empathy, and a commitment to resolving issues effectively, particularly when supporting vulnerable customers.

• Respond to customer enquiries via telephone and email, ensuring accurate information capture and resolution.
• Take ownership of issues and follow through to appropriate outcomes.
• Work within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), prioritising quality interactions over rigid call times.
• Problem-solve and escalate issues where necessary, adhering to business policies and procedures.
• Maintain accurate records and update systems in line with GDPR and internal standards.
• Ensure the customer experience remains central to all activities, including professional communication and compliance with health and safety standards.

Role Criteria

Location Details

Mears Benefits :

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.