IT Application Support Analyst

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One : For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism

Requirements

We are seeking a highly skilled and proactive Application Support Analyst to lead the support and continuous improvement of enterprise applications across our organisation. This role is critical in ensuring the stability, performance and usability of systems that support business operations. The role is hands-on and you'll act as a technical expert and escalation point bridging gaps between IT, users, and vendors while driving high service standards. The role will sit within the Application Support team.

Key Responsibilities :

• Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms
• Configure network protocols and trouble-shoot problems within the network layers
• Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end
• Collaborate with development teams, infrastructure, and vendors to diagnose and resolve application bugs, performance issues and outages
• Lead application upgrades, patch management, UAT and post-deployment support
• Ensure data integrity, system reliability and compliance with internal IT governance and policies
• Develop and maintain technical documentation, support procedures and knowledge base articles
• Monitor application health using tools and / or custom dashboards
• Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365)
• Contribute to service improvement initiatives, including root cause analysis and automation opportunities
• Participate in on-call rotations or after-hours incidents during peak retail periods
• Work within the establish security frameworks and governance

Hybrid working (Working from home, office and potential travel involved)

The Skills :

Key skills :

Technical Skills :

Our Culture

We're an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do.Our hybrid working model offers employees the flexibility to be productive and our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Benefits

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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