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Application Support Analyst

Application Support Analyst

The HartfordLondon, England, United Kingdom
21 days ago
Job type
  • Full-time
Job description

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We’re committed to making a difference and are proud to be an insurance company that goes beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Support and enhance key business applications for Hartford’s International operations, including underwriting, claims, and back-office systems. Collaborate with internal teams and vendors to maintain, improve, and implement IT solutions, while contributing to system rollouts, documentation, and user training.

Job Responsibilities

  • Provide day-to-day support for user queries and problems related to Subscribe, Exact Advantage, and associated downstream applications and reporting suites.
  • Coordinate and implement enhancements, releases, and support rollout activities.
  • Investigate system errors and liaise with development teams to ensure errors are corrected and bugs in custom-built solutions are tested and resolved.
  • Liaise and coordinate with third-party support teams to ensure problems are investigated and rectified promptly.
  • Define support activities and metrics within SLAs and KPIs.
  • Maintain comprehensive documentation of application environments, data flows, and support processes.
  • Ensure adherence to Hartford and SOX standards. Participate in periodic audits of IT processes by internal and external auditors.

Qualifications & Capabilities

Technical :

  • Strong knowledge of Applications Support principles and issue investigation.
  • Experience with SQL database management systems, SSIS, SSRS, and T-SQL.
  • Excellent technical writing skills.
  • Familiarity with industry best practices, ITIL (incident, problem, change, release).
  • Basic understanding of software development lifecycle (SAFE Agile) processes.
  • Knowledge of general infrastructure components.
  • Experience with insurance applications such as Subscribe and Exact Advantage is desirable.
  • Experience with other insurance applications like Claims Management Lifecycle (DOCOsoft), document workflow (ImageRight), Tyche, and DQ Pro is desirable.
  • Working knowledge of Windows 11, Windows Server is desirable.
  • Experience with web server technology and application lifecycle management (e.g., IIS) is desirable.
  • Knowledge of Lloyd’s insurance market or other insurance backgrounds is highly desirable.
  • Experience supporting Lloyds Syndicate Policy Administration, Exposure Management, and Policy Aggregation Platforms is highly desirable.

    • Personal :

  • Strong analytical and problem-solving skills.
  • Ability to learn and understand new products quickly.
  • Effective prioritization and organization of workload, handling varying priorities efficiently.
  • Clear written and verbal communication skills.
  • Ability to develop and maintain relationships with internal and external customers.
  • Pragmatic and collaborative approach when needed.
  • Proactive with suggestions for improvements; lateral thinker; receptive to new ideas.
  • Ownership and responsibility in tasks.
  • Personable and proactive in supporting business users.

    • Experience

  • Relevant experience in the insurance industry, preferably in the London Market.
  • Experience with Subscribe and Exact Advantage or similar policy administration and aggregation systems.
  • Experience in application support roles.

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    Application Support Analyst • London, England, United Kingdom