Delivery Manager

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45,000 - £55,000 per annum (depending on experience)

Working Hours : 37.5

Location : Closing Date :

25 / 07 / 2025

Job Category : Customer

Region / Division : Not Applicable

Business Unit : Not Applicable

Job Introduction

Job Title : Delivery Manager

Location : Sheffield - Hybrid or Remote

Department : Customer / Product

Reports To : VP Customer Operations / VP Product

Salary : £45,000 - £55,000 per annum (depending on experience)

Contract Type : Full-time, Permanent

About the Role

We are looking for a strategic and adaptable Delivery Manager to lead on critical areas of delivery within our product and engineering function.This role offers the opportunity to contribute at both a strategic and operational level—starting with a high-impact, cross-functional project and the ongoing delivery of a mature, business-critical process.While these will be your initial areas of focus, the role is designed with growth in mind, offering scope to shape and lead future programmes as our priorities evolve

You will be responsible for :

Leading a key, time-bound projectinvolving multiple product, engineering, and business teams, requiring detailed planning, coordination across functions, and clear communication with senior stakeholders and commercial teams.

Overseeing the ongoing delivery of an established process,ensuring it runs efficiently, continues to deliver value, and adapts in line with the changing needs of the business, product roadmap, and commercial objectives.

This role is ideal for someone who excels at both structured project delivery and continuous operational improvement within a dynamic product and engineering environment.

Key Responsibilities

Strategic Project Delivery

Define scope, success metrics, and delivery plans for a discrete, cross-functional strategic initiative.

Coordinate input and execution across teams such as product, engineering, data, marketing, and customer experience.

Manage timelines, resources, and cross-team dependencies to ensure coordinated, high-quality delivery across multiple functions.

Align stakeholders through clear communication, resolving blockers and maintaining visibility to keep programmes on track and outcomes aligned.

Track progress, anticipate risks, and communicate updates to senior leadership and other stakeholders.

Own the end-to-end delivery of an established process, ensuring consistency, performance, and incremental improvements.

Monitor KPIs, service-level performance, and stakeholder feedback to optimise delivery.

Collaborate with process managers, engineers and teams to balance scope, quality, and timelines, and adapt workflows in response to organisational priorities or scale.

Ensure documentation, governance, and reporting remain current and effective.

Act as the main point of contact for delivery status, risks, and issues for internal and external stakeholders.

Apply best-in-class programme and project management practices to both domains.

Maintain visibility and clarity across dependencies, risks, anddecision points.

Champion a culture of accountability,collaboration, and continuous improvement.

Skills & Experience

5+ years of experience in project / delivery management or strategic delivery roles, ideally in a technology or service-led environment.

Proven success delivering complex, multi-team initiatives and managing ongoing operational programmes.

Excellent stakeholder management and communication skills, with the ability to operate confidently at both senior and operational levels.

Strong planning, prioritisation, and risk management capabilities.

Familiarity with both Agile and traditional delivery frameworks.

Experience with tools such as Jira, Confluence, and other project management tools.

Professional certifications (e.g. PgMP, MSP, SAFe, PMP).

Experience managing delivery in a digital, SaaS, or platform-based environment.

A pragmatic, hands-on approach to both strategic and tactical programme challenges.

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a couple of the things that make Twinkl a great place to be :

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
• Quarterly company awards programme
• Seasonal events
• Cervical and Prostate screening
• Company sick pay after 3 months of service
• After probation - cycle-to-work scheme
• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave

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