Service Delivery Manager

Job Description

Location : Broad Street, Sheffield

Fulltime, permanent

Salary : Circa £80,000-£100,000

Hybrid :  Minimum of 2 days in the office per week

Are you a strategic and people-focused leader with a passion for service excellence? We’re looking for an experienced Service Delivery Manager to lead and evolve our live service operations across multiple disciplines and geographies.

Reporting to the Head of Cloud & Support Operations, you’ll be responsible for the day-to-day delivery of our services, managing a cross-functional team of approximately 50 full-time employees across Service Desk, Application Support, Operations, and Infrastructure. You’ll drive operational excellence, client satisfaction, team development, and continuous improvement—all while maintaining compliance, ensuring cost efficiency, and upholding service standards.

What will the role involve?

• Leading, coaching, and developing a high-performing, geographically diverse team.
• Ensuring seamless service delivery, resource planning, and year-round operational continuity.
• Acting as a key point of contact for clients, championing service quality, performance, and improvement.
• Managing operational risk, compliance, incident response, and business continuity.
• Owning financial performance, including budgeting, forecasting, and vendor management.
• Driving a culture of continuous improvement, innovation, and efficiency.

What Success Looks Like

Qualifications

What are we looking for?

It would be a bonus if you had :

Don't meet every single requirement? That's okay, and you aren't alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we're committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you're eager to grow, we'd love to hear from you - even if your experience doesn't tick every box just yet, send in your applications!

Additional Information

What's in it for you?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team :

Competitive salary :  Circa £80,000-£100,000 (dependent on experience)

Health & Wellbeing : Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations

Hybrid working : Work from home three days per week, and join us in the office for the remaining two.

Finance & Protection :  Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider

Leisure & Lifestyle : Cycle to Work Scheme, Holiday Trading, Travel Insurance

We are committed to combating all forms of discrimination and promoting a work environment that is inclusive and respectful of individual differences.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.