Operations Manager

About the Role

We are seeking an experienced and dynamic Regional Manager with a CQC Registered Manager background to oversee the operational delivery and regulatory compliance of a portfolio of supported living services and residential care homes . You will lead, coach, and support a team of Service Managers to deliver person-centered, high-quality care and support in line with CQC standards, organizational values, and commercial objectives.

Key Responsibilities

• Oversee day-to-day operations across multiple services, ensuring excellent care quality, compliance, and service user satisfaction.
• Line-manage and support Service Managers, promoting leadership, accountability, and high performance.
• Ensure all services meet or exceed CQC regulatory standards , preparing for inspections and leading improvement plans where needed.
• Monitor and analyze performance, occupancy, safeguarding, incident reports, audits, and action plans across the region.
• Work collaboratively with internal stakeholders, commissioners, local authorities, and families to maintain effective communication and stakeholder satisfaction.
• Drive continuous improvement and innovation in service delivery and care practices.
• Take lead on recruitment, induction, and professional development of Service Managers and senior staff.
• Manage regional budgets, resources, and business plans, ensuring financial sustainability and value for money.
• Support the opening of new services, ensuring timely registration and safe mobilization.

Requirements

Essential :

Desirable :