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Operations Manager

iCare24 GroupUnited Kingdom

8 days ago

Job type

Full-time

Job description

About the Role

Before applying for this role, please read the following information about this opportunity found below.

We are seeking an experienced and dynamic Regional Manager with a CQC Registered Manager background to oversee the operational delivery and regulatory compliance of a portfolio of supported living services and residential care homes . You will lead, coach, and support a team of Service Managers to deliver person-centered, high-quality care and support in line with CQC standards, organizational values, and commercial objectives.

Key Responsibilities

Oversee day-to-day operations across multiple services, ensuring excellent care quality, compliance, and service user satisfaction.
Line-manage and support Service Managers, promoting leadership, accountability, and high performance.
Ensure all services meet or exceed CQC regulatory standards , preparing for inspections and leading improvement plans where needed.
Monitor and analyze performance, occupancy, safeguarding, incident reports, audits, and action plans across the region.
Work collaboratively with internal stakeholders, commissioners, local authorities, and families to maintain effective communication and stakeholder satisfaction.
Drive continuous improvement and innovation in service delivery and care practices.
Take lead on recruitment, induction, and professional development of Service Managers and senior staff.
Manage regional budgets, resources, and business plans, ensuring financial sustainability and value for money.
Support the opening of new services, ensuring timely registration and safe mobilization.

Requirements

Essential :

Proven experience as a CQC Registered Manager in supported living or residential care settings.

Demonstrable leadership experience managing multiple services or managing managers.

In-depth knowledge of CQC regulations , safeguarding , mental capacity , and health & safety legislation .

Strong ability to coach, lead, and motivate service managers and frontline teams.

Excellent communication, organizational, and problem-solving skills.

Full UK driving licence and willingness to travel regionally.

Desirable :

Level 5 Diploma in Leadership for Health and Social Care (or equivalent).

Experience managing services for people with learning disabilities, mental health needs, or autism.

Experience in business development or service commissioning.

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Operation Manager • United Kingdom