Operations Manager

NEW VACANCY! (SC3551)

The Operations Manager is responsible for overseeing all operational activities, including design, production and interfacing with customers. This role requires proficiency in graphical design, client specifications / approval processes, briefing the production team and overseeing project delivery. Additionally, the Operations Manager supports sales and marketing activities. The primary products include signage graphics, interior décor / architectural film, window manifestations and vehicle graphics, with occasional site visits required.

Responsibilities / Requirements :

• Manage the operational team to deliver strong outcomes.
• Manage a small number of outsourced activities.
• Planning - Prioritise and manage design and production workloads, scheduling jobs, equipment maintenance and routine activities.
• Oversee the requirements specifications, visual representations, approval and quotation processes ensuring customer expectations are met.
• Manage the creation of innovative, leading-edge design concepts and solutions with maximum visual impact.
• Comprehend material specifications and their usage and offer expert technical and design guidance for graphics and signage.
• Prepare print and cut files and a work package for each project for handover to production, identifying all relevant information, material supply status and specific project requirements.
• Liaise with approved suppliers, sourcing materials in a timely and cost-effective manner.
• Involvement in invoicing, credit control, stock management and financial processes.
• Where appropriate, coordinate and attend meetings, site surveys and installations with existing and potential clients both on and off-site.
• Support sales and marketing activities, including website, social media and events.
• Engage and interact with customers in a responsive manner, demonstrating high levels of customer service.
• Ability to work under pressure, achieving objectives to a high standard.
• Computer literate and proficient in Adobe Illustrator and Photoshop.
• Good interpersonal and written communication skills.
• Driven, keen to learn, with the ability to lead and motivate the team.