Retail Operations Specialist

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POSITION : Retail Operations Specialist

REPORTS TO : Regional Education & Artistry Manager

POSITION : Retail Operations Specialist

REPORTS TO : Regional Education & Artistry Manager

LOCATION : Field

Position Summary

The Retail Operations Specialist is a field-based role responsible for supporting operational excellence and retail execution across multiple Boots locations. Acting as a key liaison between Kendo and in-store teams, this role ensures consistent implementation of brand standards, visual merchandising, hygiene, maintenance, and promotional compliance. This position plays a vital part in upholding the in-store brand experience through regular store visits, audits, stock monitoring, and partnership with store leadership.

This is a hands-on role ideal for someone highly organised, operationally focused, and passionate about maintaining best-in-class brand presence across retail environments with some Ad hoc education support as needed.

Job Responsibilities

POSITION RESPONSIBILITIES

Operational Execution & Store Standards :

• Conduct regular store visits and audits to evaluate visual merchandising, hygiene, tester maintenance, and promotional compliance.
• Partner with Boots in-store management to ensure consistent execution of brand standards and operational excellence.
• Monitor and report on stock levels, identifying risks and ensuring replenishment is actioned.
• Track promotional activity, show materials, and offers to ensure timely execution and compliance.
• Provide photo reporting and documentation to support standards monitoring and field communication.
• Highlight and follow up on visual merchandising issues, collaborating with internal VM teams where required.

Retail Performance & Relationship Management :

Multi-site Responsibility :

Internal Responsibilities

Profile

POSITION REQUIREMENTS : Counter Management or Assistant Business management experience, ideally within the beauty industry Highly organised with strong attention to detail and accuracy in reporting. Comfortable working autonomously across multiple locations with strong time management. Clear, confident communicator with the ability to build strong relationships with store teams and internal partners. Proficient in Microsoft Office tools (Word, Excel, Outlook & PowerPoint) Makeup artistry skills would be an advantage A good understanding and awareness of all social media platforms The Ability to create / edit video content would be an advantage Ability to travel frequently, with some overnight stays as required.

Additional Information

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development.

Kendo is owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. The Kendo house of brands presently includes : Ole Henriksen and Fenty Beauty, Fenty Skin & Fenty Hair by Rihanna. Through original development, collaborations and acquisitions, the Kendo stable of brands will always be creative, inspiring and innovative.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Personal Care Product Manufacturing

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