Retail Operations Manager

Purpose of the role

The principal focus of thisrole is to lead and provide direct support to the wider retail teams, ensuringthat communication to stores is effective and consistent. Responsibilitiesinvolve working with the senior retail team to clarify strategy and objectivesand translate it into a clear and deliverable plan. The Retail OperationsManager will lead and motivate the team to deliver the plan, constantlyreviewing objectives to make sure they are delivered, with a strong successionplan in place.

Responsibilities :

Leading and facilitating RetailProjects, working in collaboration with key stakeholders across the business.

Working closely with Customer Service teams to ensure all teams are aligned in delivering first-class customer proposition.

Driving and maintaining strong working relationships with 3rd party providers.

Facilitating communications between stores and Head Office departments to educate and empower Retail colleagues.

Maintenance of Policies and Procedures, ensuring compliance across all sites.

Ongoing troubleshooting within the Retail space, to address day-to-day challenges within store operations.

Collaboration with Store Development Team to deliver new store openings, relocations and refits.

Organising and leading key Retail Events throughout the year, including the Annual Peak Conference.

Design of Retail Training to support project delivery skills development within the Retail space.

Management of outbound Retail Communications and Direction to Prime, Outlet and Concession stores.

Other :

• Manage the Retail Operations Assistant
• Adhoc retail reporting
• Involvement in producing processes and proceduresfor the retail stores
• Deal with escalation of customer complaints whereRetail related
• General ad-hoc administration for the department toensure good order
• Ensure Retail Ops Intranet & systems areup to date
• Support with store maintenance and new storeset-up

Key Skills and Experience

What we can offer you :