Customer Service Administrator

We are now looking to recruit hardworking articulate individuals to join our Client Servicing Administration teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals there are excellent career development opportunities available.

We have big growth plans with multiple opportunities available across a variety of teams and inductions will take place for these roles fortnightly.

Working in our Exchange Quay Manchester office day to day responsibilities include processing customer requests handling financial transactions producing letters and emails working efficiently with our internal systems and maintaining accurate records on our databases and resolving customer queries via phone and email.

Knowledge & Experience :

• You will have a minimum of 5 GCSEs grades 9-4 (A
• C) or equivalent including Maths and English.
• Excellent numerical ability
• Strong communication skills both written and verbal.
• Competent IT skills including experience working with Excel
• Ability to work to deadlines and under pressure at times unsupervised
• Experience of financial services or a keen interest in it is desirable

About us :

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone from professional financial advisers to DIY investors with little to no experience. We have over 593000 customers using our award-winning platform propositions to manage assets totalling more than 90.4 billion. Our customers trust us with their investments and by continuously striving to make investing easier we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018 AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol we now have over 1500 employees and have been named one of the UKs Best 100 Companies to Work For for six consecutive years and in 2025 named a Great Place to Work.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork we have a great sense of pride in what we do and this is reflected in our guiding principles.

Our perks and benefits :

Hybrid working :

At AJ Bell our people are the heart of our culture. We believe in building strong connections by working together. Thats why we offer a hybrid working model where youll spend 3-4 days per week in the office. For new team members the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race sex gender identity sexual orientation age pregnancy religion physical and mental disability marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications merit and business need.

If you like the sound of the above or just want to know more about the company and the role wed love to speak to you.

Remote Work : Employment Type :

Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Department / Functional Area : Administration

Experience : years

Vacancy : 1