Dtc Marketplace Account Executive

Do you have strong communication and organisational skills?

We are seeking a dedicated DTC Marketplace Account Executive to join our Digital Team. In this role, you will be responsible for processing, categorising, and maintaining KPI's and SLAs for DTC marketplaces.

The Impact of Your Role :

• Monitor KPIs such as order fulfilment SLA's, shipping accuracy, sales tracking, and customer satisfaction. Collaborate with partners to optimise operations.
• Own and review the Account Plan and planning materials against milestones and targets.
• Implement and monitor quality assurance and customer satisfaction procedures.
• Understand key account strategies, issues, culture, and challenges.
• Maintain product pricing across partners, ensuring uploads align with seasonal deadlines.
• Complete customer product matrices, imagery, and samples as needed.
• Manage stock in coordination with the imports team for seasonal stock and promotions.
• Analyse and manage customer forward order uptake monthly.
• Build and maintain relationships with key business areas such as Buying, Marketing, Product, and Digital.
• Utilise analytical skills to evaluate information, forecast sales and stock, and act on findings.
• Serve as the primary contact for new drop shipment accounts, maintaining strong relationships and addressing concerns promptly.
• Collaborate with Digital, Wholesale, Sales, Retail, Logistics, Finance, and Customer Experience teams on cross-functional initiatives.

Candidate Requirements :

What We Offer :

About Us :

The Regatta Group offers quality outdoor clothing and accessories through brands like Regatta, Craghoppers, and Dare2b. We are a friendly, supportive family business committed to sustainability, diversity, and inclusion. Join us and make a difference for our team and the world!

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