Large and Complex Loss Handler - Motor Claims

Job Title – Large and Complex Loss Handler – Motor Claims

Location – Leicester, London or Bexhill (Hybrid) with the expectation of coming into the office approximately once per month

Welcome to Hastings Direct

We’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we’ve made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same – building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.

The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.

We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.

Role overview

You will be part of a dynamic and forward-thinking team who are on a journey to become the market leading Large Loss team in the country. We have exceptionally strong technical capability within the department, and we are passionate about developing our people from a technical and commercial perspective.

Because we are a fast growing business, often our large Loss people have a quicker development journey to that of other more traditional insurers.

Job details – you’ll need to have demonstrable experience in :

Managing your own portfolio of motor personal injury cases in excess of £150,000 + and working under agreed authority limits and criteria set by the department

Communicating through various means to bring about a speedy resolution of the claim with our customers, witnesses, insurers, repairers, solicitors, engineers, medical experts, forensic accountants, rehab providers, case managers etc.

Providing coaching, mentoring and training and acting as a referral point and mentor within the wider claims handling team

Joining the bi-annual technical forums where we enlist panel lawyers and expert guest speakers, reviewing technical strategy and having targeting training. Some topics have covered brain and spinal injuries, neuro-psychological testing, court of protecting, accident reconstruction and more!

Taking an active role in undertaking various strategic projects to ensure that the department continues to evolve and we stay a step ahead of industry trends and performance

Supporting and embedding our company values and policies whilst working to the highest standard

Essential skills we would love you to have :

Strong experience within the motor insurance industry in a claims handling role, with knowledge of handling personal injury claims, with knowledge and experience of handling claims in excess of £150,000 but routinely dealing with claims between £500k - £1m

Strong indemnity and liability knowledge, and an eye for detail, with an understanding of the Civil Procedure Rules (CPR), Serious Injury Guide (SIG), The Rehabilitation Code and litigation procedure

Someone who is passionate about a long term career in large loss and ready to join a company who will invest in their technical development

The interview process

Our interview process involves the below :

Recruiter screening call

1st stage is a technical test (over Microsoft Teams)

2nd stage is a competency based interview with the Hiring Manager

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers.

Regrettably, we are unable to offer sponsorship for this role.

Benefits : In addition to a competitive salary you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme  - all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24 / 7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple : we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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