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Claims Handler

Political, International and Development Studies Student AssociationUnited Kingdom

12 days ago

Job type

Full-time

Part-time

Job description

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Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day.

A Bit About The Job

You will be working within a fast paced busytelephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill queryorwhether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team.

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership and who make good decisions.

When you join us, youll get a really warm welcome as well as great development. Were committed to helping you unlock your brilliance, making sure you feel fulfilled, and can develop in the way you want to. We want you to be able to continually develop, grow and shine in your career. Whether its learning for your current role or developing your skills for the future, weve got you covered.

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract after training which has an enhanced salary of up to £31,200.

Flexible shift pattern between 08 : 00 - 18 : 30, Monday - Friday. One Saturday shift every six weeks, 09 : 00 - 13 : 00.

Skills And Experience We're Looking For

Excellent communication skills and previous experience in a customer service-related role
The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way
Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
Knowledge of insurance products / financial services would be great, but not essential

What you'll get for this role

Starting salary between £25,100 to £28,500 (depending on hours, location, skills, and experience)

Bonus opportunity - 6% of annual salary, Actual amount depends on your performance and Avivas.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carers leave

Flexible benefits to suit you, including sustainability options such as cycle to work

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Seniority level

Entry level

Employment type

Full-time

Job function

Finance and Sales

Industries

Insurance

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Claim Handler • United Kingdom