Motor Claims Handler - (Channel Islands Risks)

This brand-new role offers the perfect chance to showcase your expertise while expanding your knowledge in a unique market. As a key part of our team, you will take ownership of a varied caseload, handling motor insurance claims with independence and confidence.

Working closely with both internal and external stakeholders, you’ll play a crucial role in delivering exceptional service to our client. If you're looking for an opportunity to develop your skills within motor claims and gain exposure to Channel Islands risks, this is the perfect role for you!

Location : Can be based in either our Newcastle-under-Lyme, Northampton or Taunton office with a minimum of 3 days per week in the office.

Salary : Starting from £23, (DOE)

Working Hours : Monday - Friday 9 am - pm, 1 hour lunch break, hours per week.

What you will be doing :

• Responsible for handling a variety of motor claims predominantly based in the Channel Islands. The claim types will vary from first party motor to third party motor and property damage claims.
• Confidently address dispute claims, where liability requires being established, using your initiative to investigate and settle.
• Provide excellent customer service to customers and the client.
• Liaise with other suppliers, insurers, accident management companies, etc.
• Identity recovery opportunities and process accordingly.
• Identify and refer potentially fraudulent activity.
• Regularly review all your claims with to ensure the claim journey progresses swiftly and smoothly, with interested parties kept updated.
• Positively handle complaints in line with guidelines.

What we need from you :