Commercial Assistant

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Company Description

Glacier Energy delivers innovative solutions for the design, manufacture, inspection and repair of critical infrastructure and process equipment for energy and industrial markets.

Company Description

Glacier Energy delivers innovative solutions for the design, manufacture, inspection and repair of critical infrastructure and process equipment for energy and industrial markets.

With a strong legacy of engineering excellence, our Design and Manufacturing division delivers high-quality solutions for the energy and industrial sectors including emerging renewable markets.

Specialising in the design and manufacture of heat exchangers, pressure vessels, structural fabrication and proprietary hydrogen products, we combine innovation with precision to meet our customer’s needs. Driven by a commitment to decarbonisation, our tailored solutions support the transition to sustainable energy while maintaining the highest standards of quality and performance.

As our capabilities are continuously evolving and adapting towards a more sustainable future, our team needs to grow. We are therefore focused on attracting the best talent and are dedicated to creating an environment where our staff are empowered, with the ability to develop. We currently have an exciting new opportunity for a Commercial Assistant to join our manufacturing team in Stockton-on-Tees.

Join Glacier Energy as we continue to contribute towards a sustainable future, develop the skills necessary to support a net zero economy and drive positive change

Position

Role Purpose

We seek a detail-oriented and proactive Commercial Assistant to support our commercial team in administrative, sales, and customer service tasks. This role is ideal for someone with strong organisational skills, a good understanding of business operations, and a keen interest in supporting commercial activities.

Accountability

• Support the Commercial Director in ensuring the enquiry process aligns with internal GEM procedures.
• Assist in maintaining discipline around the enquiry pipeline filter to ensure only suitable work is quoted, involving collaboration with the Business Development team.
• Log all approved enquiries into the system, ensuring all necessary forms are completed and clients are properly set up.
• Record and monitor receipt and return dates of enquiries and manage acknowledgments or declines to clients.
• Track and manage the enquiry list, flagging missed dates and unallocated tasks for follow-up.
• Help coordinate the timely preparation of Risk Reviews and Board packs by liaising with Estimators and the Business Development team.
• Maintain and update Quotation Templates to ensure accuracy and relevance, collaborating with Marketing and Business Development.
• Monitor and ensure consistent folder structure and document filing across the Commercial team.
• Keep system data such as enquiry status and key dates accurate to support KPI tracking and reporting.
• Ensure the Commercial Director reviews all incoming purchase orders and handles any required client feedback.
• Maintain records of contract terms and agreements, ensuring key issues are flagged and logged in Risk Registers or handovers.
• Process confirmed orders and create sales orders in the system.
• Assist in scheduling timely project handovers and ensuring all handover documentation is properly filed.
• Provide administrative support for Approved Vendor List (AVL) activities and client communications.
• Support diary management and general administrative duties for the Commercial Director.

Requirements

Person Specification

Personal Attributes

Please note there will be occasional need of services in our Rotherham site, so there will be an element of travel with this position.

Other information

Values

Ingenuity - Contributes creative ideas and actively supports colleagues in refining and implementing innovative solutions, ensuring improvements benefits both team collaborative and overall business.

Excellence - Follows through on commitments and ensures tasks are completed as expected, recognising that reliability builds trust and supports team and business success.

Collaboration -Actively supports colleagues by working together to achieve shared goals and uphold standards, recognising that collective effort leads to greater efficiency, consistency and overall success.

Respect - Communicate with honest and respect, demonstrating a commitment to the company’s values.

Accountability - Recognises how their role supports the company’s overall commercial success, considering the impact of their work on efficiency, team effectiveness, and customer satisfaction.

Benefits

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Services for Renewable Energy

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