Customer Success Manager (EMEA)

At Acrolinx we envision a world connected by amazing content. Our AI-powered content governance software captures and digitizes your style guide to make your writing standards, standard.

Born out of the German Research Center for Artificial Intelligence (DFKI) we’ve been doing content governance decades before it was trendy. Today, governance is a critical part of every enterprise content supply chain. Think of it as a content insurance policy that perfectly balances writer creativity and productivity with the benefits of governance guardrails.

Our customers enjoy massive efficiency gains without sacrificing standards through AI-powered writing assistance, automated reviews and quality gates, and analytics comparing content quality with performance.

We’re seeking a Customer Success Manager based in the UK. We are looking for a CSM with previous experience in a customer success role, which included commercial targets.

At Acrolinx our CSMs are strategic consultants, trusted advisors, and growth enablers who focus on long-term success. As a CSM you are integral to retaining and scaling mid-market and enterprise-level customers.

Your primary responsibility is ensuring that our customers derive tangible business value from our solutions and services. You will be a key part of a global CSM team, whilst being given the opportunity to truly own the outcomes of your customer base.

Responsibilities :

Customer Renewal, Retention, and Expansion

• Manage the commercial health of a customer portfolio.
• Drive the renewal process, maintaining a 120-day forecast for renewal opportunities.
• Anticipate churn risks and proactively address them with strategic interventions.
• Partner with Account Executives to develop and execute account plans.
• Analyze business models, understand revenue streams, and build ROI cases to drive expansion opportunities (in partnership with your Account Executives).
• Data savvy with the ability to story tell with facts.

Relationship Building

Value Identification

What You’ll Bring

Your Team

You’ll collaborate with a tenured international team of passionate professionals who value diversity and open-mindedness. We foster a flat hierarchy, support your onboarding, and encourage team members to grow through speaking engagements, meetups, and contributions to open-source projects.

Our product is built around a cutting-edge linguistic engine that powers consistent, high-quality content for industry leaders such as Microsoft, IBM, HSBC and ASML.

Join us in shaping a future where amazing content drives global success!

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