Senior Enterprise Customer Success Manager - EMEA

Senior Enterprise Customer Success Manager - EMEA

Join to apply for the Senior Enterprise Customer Success Manager - EMEA role at Incode

Senior Enterprise Customer Success Manager - EMEA

Join to apply for the Senior Enterprise Customer Success Manager - EMEA role at Incode

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

The Opportunity

We are looking for a high energetic and collaborative Enterprise Customer Success Manager for EMEA to serve as the strategic interface between our clients, internal engineering and product teams. This role requires both strong tactical skills and strategic level thinking. On the tactical side, this person needs to be able to help the team navigate through agile delivery, manage the team and architecture to provide the guidance, and shepherd in flight projects to their successful ends. This candidate will work closely with Product Managers, Delivery, DevOps, Infrastructure and Business Operation teams in a highly collaborative environment and global environment to provide quality software and solutions to our clients.

Responsibilities

• Manage all stages of customer relationship :
• Implementation (it’s all about project management).
• Building amazing client relationships by providing exceptional service.
• Insight presentations (data analysis and interpretation) for clients and their executive teams.
• Manage any key issues and risks.
• Provide expert knowledge and support to our growing client base, through a consultative approach to deliver successful outcomes for our clients.
• Working collaboratively with the rest of the Client Success team to provide red-carpet support to our clients.
• Engage Solution Engineers and other Incoders as needed to provide solutions and guide customers through implementations and successfully transition into production phase, resulting in accounts growth.
• Make impactful and creative decisions.
• Able to develop processes to scope out Enterprise Customer requirements correctly.
• Build a methodology that delivers continuous results and measures success.
• Provide customer support and solve issues in integration and production leveraging knowledge of product and interactions with Customer success, Engineering and QA teams.
• Find creative solutions to customer requests and provide customers an experience that they will LOVE!

Requirements

8 Aspects Of Our Culture

Benefits & Perks

Equal Opportunities

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always looking for talented and passionate people from all backgrounds and walks of life.

Applicant Data Privacy

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Software Development

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