Customer Service Advisor

Join Our Team As A Customer Service Advisor! Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved? Rate of pay : £12.21 per hour Full Time : Full time hours, shifts allocated between 8 : 30-17 : 30 Location : Fully onsite in Queensway, Stevenage, SG1 1FN Start date : 30th June 2025 What is required from you : Basic DBS, Full right to work in the UK, 3 years employment history Job description : To provide the initial point of contact for Hertfordshire citizens and businesses wanting to access the Council's services. Contact will be primarily through telephone or e-Service (web or email) channels, although future planned technology developments are likely to see these channels expand to include customers communicating with HCC via social media channels such as Twitter or Facebook. Correspondence by letter and other "white mail" will also be in scope for this role. Delivering services which are of the highest-quality, effective, efficient & innovative, the main purpose of the Customer Adviser role is to provide advice, assistance and support to citizens and businesses interacting with the Councils services. Customer Advis...