Customer Service Planner

Customer Service Coordinator - Welwyn & Hatfield Team

Are you a highly organized and customer-focused individual with a background in social housing and repairs? We're looking for a dedicated Customer Service Coordinator to join our busy team in Welwyn Garden City!

Key Responsibilities

As a Customer Service Coordinator, you'll be at the heart of our operations, managing high volumes of calls and liaising with clients, subcontractors, suppliers, and supervisors. Your primary responsibilities will include :

• Scheduling Appointments : Skillfully schedule appointments for future jobs, ensuring we consistently meet our contractual Service Level Agreements (SLAs) and deliver on our promises.
• Customer Communication : Expertly manage demanding customers or those who have experienced service failures, instilling customer confidence through excellent communication, both over the phone and via email.
• System Management : Utilize our MSi system to actively schedule available operatives and subcontractors to jobs and discuss complex repair inquiries.

What We're Looking For (Requirements)

We're seeking someone who is passionate about service delivery and customer satisfaction and possesses the following :

A strong background in