Customer Administrator

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Bellrock Property and Facilities Management

Location :

Sheffield, United Kingdom

Job Category : Other

EU work permit required :

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Job Reference : 7518835d0fd5

Job Views : Posted :

15.06.2025

Expiry Date : 30.07.2025

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Job Description :

Customer Administrator MSA

The MSA will offer a proactive and customer-focused service to clients managing the full lifecycle of customer requests and issues related to our service provision. This role ensures seamless communication between customers, engineers, and internal departments, delivering efficient solutions and high-quality service from the initial inquiry to completion of works.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Multi-Skilled Agent with Bellrock, you’ll do it by

• Act as the primary point of contact for all customer-related inquiries and service requests.
• Manage the entire customer journey, ensuring smooth coordination from request initiation to resolution and follow-up.
• Log, track, monitor and update Job Logic / Concerto systems and client web-based portals..
• Raise new jobs in the systems from details taken from client portals, customer calls and purchase orders.
• Promptly respond to client, supplier, sub-contractor and engineer communication.
• Provide regular updates to clients on the status of their requests and ensure all service level agreements (SLAs) are met.
• Efficiently schedule work with engineers and subcontractors ensuring job orders are efficiently and effectively planned to optimise labour resources.
• Jeopardy manage reactive orders ensuring SLAs timescales are realised.
• To be responsible for checking all associated documentation and job costs to ensure works are capable of being billed without queries.
• Liaise with customer site and scheduled Engineer to arrange access for jobs, and keep customer informed of any changes to the job schedule.
• Request client uplifts and create quotes / estimates for client approval based on appropriate methodology.
• Process purchase orders for engineers.
• Place orders with suppliers for materials, plant and hire.
• Manage unplanned changes to job scope or schedule and keep customer informed of job status either through direct contact or use of client-specific portals.
• Liaise with Engineers to ensure they have the right information and equipment to complete jobs correctly first time, and contribute to keeping them accountable for closing out jobs correctly.
• Generate reports on service performance, customer feedback, and request status for management review.
• Proactively identify recurring issues and suggest improvements for better customer experience and operational efficiency.
• Coordinate with internal teams for technical advice when necessary.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Multi-Skilled Agent, you’ll need

Your core qualities and attributes

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work office based, Sovereign Court, 300 Barrow Road, Sheffield, S9 1JQ. Monday to Friday 8.30am to 5.00pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including :

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes : Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Free on-site parking

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

LI-DNI

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

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