Workshop Administrator

Are you looking for a part time Administrator opportunity?

Workshop Administrator - Meadowhall Design Service Centre

Permanent

7.5 hour per week, working Wednesdays

Signet Jewelers are the owner of the UK Jewellery brands, H. Samuel and Ernest Jones.

Across the UK, we have several repairs workshops within our retail estate where our talented jewellers, administrators and team leaders are based. Here, we take pride in repairing our customer's sentimental jewellery pieces.

We have a unique opportunity available for a part time Workshop Administrator to join our friendly Repairs team. Located in our Meadowhall Design Service Centre, you'll support our workshop performance in dealing with all administrative duties regarding the handling and progression of repairs. Additionally. You'll provide excellent customer service to stores via the handling of queries in a friendly, professional and expedient manner and in line with current procedures.

Suitable candidate's will be a natural when dealing with administrational tasks and duties and be able to deliver excellent customer service to our internal customers.

Typical duties :

• To liaise with Jewellers regarding allocation and completion of repairs.
• To determine and respond appropriately to store needs using skilful questioning and call handling for both internal and external customers.
• Use of RMS system to access and update information and complete tasks in response to customer needs.
• Teamwork with colleagues and management towards resolution of issues and continuous improvement of service.
• Adherence to internal repairs procedures coupled with correct procedural instruction to stores.
• Effectively communicate and liaise with internal and external suppliers.
• Adherence to cost control and invoicing procedures to ensure margins are maintained.

About you :

We offer a fantastic job and more...

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits :

Be part of something special!

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.

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