Customer Success Manager, Digital, EMEA

Join to apply for the Customer Success Manager, Digital, EMEA role at Vercel

Join to apply for the Customer Success Manager, Digital, EMEA role at Vercel

About the Role :

Vercel is looking to add a Customer Success Manager, Digital to our fast-growing Customer Success team with the overall objective of advancing our commitment to providing an exceptional experience for our Enterprise customers. The Digital Customer Success Manager plays a pivotal role in managing a high volume of customer interactions to ensure customer satisfaction, wider adoption and retention. This role requires a blend of technical knowledge, customer engagement skills, and the ability to work efficiently across multiple time zones.

Preference to those in London or UK

What You Will Do :

• Manage all post-sales activities for Vercel’s scaled customers through touch points that require product knowledge, planning, project management and the ability to quickly build customer rapport
• Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives
• Interact with customers through office hours, webinars, and other channels
• Proactively identify and flag churn risk and work proactively with other account team members to mitigate customer risk
• Partner with Account Executives, Customer Success Engineers, Developer Success Engineers, and Technical Consultants to provide effective customer engagements
• Analyze customer data to suggest engagement strategies within your customer portfolio
• Execute proactive customer campaigns to engage customers on discrete topics such as awareness of new product capabilities

About You

Bonus If You :

Benefits :

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Software Development

Referrals increase your chances of interviewing at Vercel by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

London, England, United Kingdom 3 weeks ago

Customer Success Manager (Revolut People)

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

Sunbury-On-Thames, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 day ago

Strategic Customer Success Manager - EMEA

Birmingham, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 day ago

Milton Keynes, England, United Kingdom 2 days ago

Customer Success Manager (South West Region)

Customer Success Consultant- Fully Remote- United Kingdom

Customer Success Consultant (12-month maternity cover)

Chester, England, United Kingdom 2 months ago

Newcastle Upon Tyne, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr