Assistant Night Manager - The Municipal Hotel & Spa MGallery

Assistant Night Manager - The Municipal Hotel & Spa MGallery

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery - Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF AN ASSISTANT NIGHT MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

As the Assistant Night Manager, you play a pivotal role in leading our overnight operation, upholding the refined standards of the Municipal MGallery. Whilst supporting the Night Manager, you will also independently lead overnight shifts during the Night Manager's days off, acting as the senior decision-maker and Manager on duty.

In this role, you ensure the transition from day to night remains seamless and invisible to our guests. You will take full responsibility for guest safety, financial accuracy through the Night Audit, and the leadership of the night team, delivering calm, confident leadership throughout the night.

Key Responsibilities:

Leading the Vision
Lead the overnight hotel operation in the absence of the Night Manager
Uphold the MGallery "Memorable Moments" philosophy throughout the night
Ensure consistency of five-star service standards across all overnight touchpoints

Operational Excellence
Manage and complete the Night Audit with absolute accuracy when leading shifts
Ensure all financial reporting is precise, compliant, and completed on time
Deliver seamless departmental handovers to the morning management team

Guest Relations
Act as the primary point of contact for overnight guests when leading shifts
Manage late arrivals, early departures, and guest concerns with polished empathy
Resolve issues calmly and professionally, reflecting luxury brand standards

Safety & Security

Act as the designated overnight Fire Marshall and Health & Safety lead when required
Conduct regular security patrols of the hotel and historic premises
Ensure the safety, security, and well-being of guests, colleagues, and property

Team Leadership

Night Auditors

Night Housekeeping Team

Provide direction, coaching, and support to colleagues during independent shifts

Foster a culture of accountability, professionalism, excellence and care.

The Ideal Candidate

Previous experience in a Front Office or Nights supervisory role within a luxury or five-star hotel
Proven ability to manage overnight operations independently
Strong proficiency in PMS systems (Opera Cloud preferred) and Night Audit procedures
Confident decision-maker with a calm, reassuring leadership style
Passionate about luxury hospitality and delivering personalized guest experiences

WHAT WE OFFER

When you become one of our Heartists , you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists . It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH