Job summary

A fantasticopportunity has arisen for an Administrative Assistant to join our team toprovide support to the Podiatry team based out of Kidderminster, Bromsgrove andTenbury.

The job role willbe primarily based out of Kidderminster Health Centre, however travel andoccasional working at other sites may be required.

We are looking for an individual who isself-driven, reliable, and who also works well within a team and communicateseffectively. Ideally this person will be a quick learner and used to using arange of IT equipment. Experience in use of Microsoft Word, Excel and Outlookis necessary, and previous use of patient record keeping systems such asCarenotes or Rio would be beneficial.

You will be supported in this post withTrust and Service Induction, as well as with guidance and supervision from ourexisting team.

The role is for 30 hours, worked over 4 full days (hours) or 5 shorter days (6 hours). We are able to consider flexible workinghours to fit with individual needs as well as long as these meet therequirements of the Service.

Theability to work as part of a team and prioritise your own workload isessential. Previous NHS experience would be an advantage.

For an informaldiscussion please contact Kirsty Bonnar, Podiatry Team Lead, on 01562 514563.

Main duties of the job

Atypical day will involve collecting and processing incoming and outgoing mail;responding to emails in a timely manner; answering the phone to patients,carers and colleagues; processing referrals; creating appointments for theclinical team; ordering and maintaining stock and supplies, and generaladministrative duties.

Youwill work independently under the guidance of the senior administrator and formclose links with the wider admin staff across the community podiatry teams.

Occasionaltravel to other sites will be required to participate in meetings and teamtraining events.

Your role will be toprovide administrative and secretarial support to a team of community basedPodiatrists. You will work as part of a local administration team, with supportfrom this network as well as having the opportunity to form close links with thewider staff across the other countywide Podiatry teams.

This post includes a variety of jobs from bookingappointments, answering patient calls and queries, to inputting referrals andprocessing emails as well as processing orders and completing day to day officeadministration to support the clinical team. Therefore the successful candidatemust be able to adapt to the changing needs of a busy team.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and / or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Job description

Job responsibilities

In this role, you will :

• Undertake administrative duties specificto the role eg typing standard keyboard skills required, data inputting,filing, scanning, referral processing, adding appointments to cliniciansdiaries and arranging home visits.
• Add new patient spells and referral onthe system in a timely manner.
• Answer and deal with telephone enquiriesin a professional manner seeking guidance as required, recording detailsaccurately and forwarding to the relevant member of the team in a timely manner
• Process incoming and outgoing mail
• Order and maintain stock supplies
• Prepare for and attend appraisalmeetings and participate in any relevant training programmes required by theTrust

For full details of the duties and criteriafor the role please refer to the job description and person specificationattached.

Person Specification

Experience

Essential

Desirable

Additional Criteria

Essential

Skills & Abilities

Essential

Knowledge

Essential

Qualifications

Essential