Manage and resolve inbound delivery queries promptly and efficiently
Oversee order processing with accuracy and attention to detail
Schedule and book deliveries in line with customer and business requirements
Handle Proof of Delivery (POD) documentation and maintain accurate records
Confidently use Excel to track, analyze, and report delivery and order data
General expectations
Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision
Adhere to relevant quality and regulatory requirements at all times