Support Project Leaders in the UK for field visit scheduling activities by liaising with freelance field workers as per project timelines, geographical spread and field worker availability. While the focus will be on the UK market, there might be a need to support other STEM geographies as per the business requirements.
Roles and responsibilities
- Project Set up
- Allocate ‘Field Visits’ to ‘Field Workers’ ensuring target numbers are met for each project with an optimal geographical spread
Provide a Project Overview to the field worker team detailing the following
Company, product, when they can contact reps, FVs start finish dates, briefing date, an indication of when they will receive the briefing document and workbook. Attached to this email will be the standardized STEM booking emails and note toCommunication with field workers
Their own individual tracker for each project which will be monitored weeklyInvitation to project briefing and debriefingAchieve project scope
Make sure the scope for field visits and interviews agreed with the client is achieved for each projectDuring the project
Ensure target numbers are maintained by reallocation of reps when necessaryProvide a weekly update to the project lead and analysis team detailing initial booking rates with booking completion and call rate figuresLiaise with the Project Leader if issues jeopardising scheduling completionEnsure timely delivery of workbooks to the Analysis Team for client report creationOther responsibilities
Update monthly fieldworker availability with a quarterly forecast for capacity mappingRecruit new field workers as necessaryCollaborate with other PCs and cover projects in other countriesSuccessful track-record in managing multiple projects simultaneously, working on large cross-functional, cross organisational transformation effortsMinimum of two - three years project management / coordination experienceDemonstrate the ability to prioritise a diverse workload whilst multi-tasking on several projects running simultaneouslyManage, engage and motivate freelance field workers in their dutiesSupport, influence and communicate efficiently with decision makers providing best solutions and optionsThe ability to remain calm and quality conscious in a fast-changing environment when under pressureA proactive, problem solving nature with the skill of looking at the bigger pictureWorking independently, as well as part of a team, will need to be well organised, an excellent communicator and confident in the work place also when working from remoteAdvanced user capability in MS excel.Problem solving and focused approach to completing activities in the project co-ordination scopeExcellent analysis and attention to detail, optimising resources efficientlyOpen and supportive collaboration with colleaguesPlanning ahead and taking responsibilities proactivelyProject co-ordination, Project management or customer service work experience is essentialEnglish proficiency in spoken and written form required to communicate global project coordination team colleaguesCore Competencies :
Analytical Thinking : Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actionsCollaboration : Show the confidence in communicating and influencing at all levels with excellent interpersonal skillsForward Thinking : Ability to anticipate with creativity implications and consequences of situations and taking appropriate action to be prepared for possible contingenciesPrioritisation : prioritise rapidly changing workloads in a short space of time.Initiative : Identify what needs doing, and completing it prior to being asked as situation requires itResults and Time Orientation : Ability to focus effort on the goals in order to meet them while ensuring deadlines are metThoroughness : Ensuring one’s own and others’ information are complete and accurateDecisiveness : Ability to make decisions in a timely mannerFlexibility : Ability to adapt and react quickly and calmly to situations as they ariseWillingness towards change : easily and accurately implementing new processes as requiredCompetencies Dealing with People :
Establish Focus : Ability to communicate goals and deadlines efficiently and proactivelyAttention to communication : Ability to ensure that information is passed on effectively and accuratelyPersuasive Communication : Ability to deliver professional oral or written communicationBuild collaborative relationships : The ability to develop, maintain and strengthen partnerships with fieldworkers and colleagues, fostering a strong element of teamworkInterpersonal awareness : Ability to notice, interpret, and anticipate others’ concerns and feelings, andcommunicate this awareness to their managerAbout STEM :
STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences advisory firm headquartered in the UK and present across six continents, part of Ashfield Advisory (UDG). STEM have developed a proprietary process and built a benchmarking database with more than 500,000 face-to-face and virtual observations completed across 50+ countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance.
STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, sales, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals.
Vision : To always be viewed as an essential partner to enable our clients to reach more patients with their medicines
Mission : To accelerate high performance
Core Values : Brave, Honest, Performance Driven, Practical, Customer Focused, Caring
STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country / ies where the role is advertised.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
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