Account Director - Hospitality, Catering

Job Description

Your responsibilities will include:

• Strategic Leadership: Manage and inspire your teams, fostering a culture of collaboration, innovation, and excellence.
• Project Management: Oversee multiple large-scale catering projects, ensuring seamless delivery across locations.
• Financial Oversight: Analyse financial data to create actionable strategies that drive profitability and efficiencies.
• Customer Focus: Use all feedback mechanisms to create and implement improvement campaigns that keep satisfaction scores elevated.
• Innovation Driver: Identify emerging food trends and craft innovative offerings that delight our customers.
• ESG Leadership: Develop and execute cutting-edge environmental, social and governance strategies that ensure we remain a leader in this field.
• Health & Safety Champion: Promote and maintain a culture where safety and compliance are inherent and institutionalised.
• Diversity & Inclusion Advocate: Establish an environment that is diverse, equitable, and inclusive, celebrating and respecting the unique qualities of all individuals.
• Training & Talent Development: Ensure workplace training and learning is afforded to all employees. Develop a personalised talent programme that aligns with the organisational needs

Qualifications

About You

To succeed in this role, you’ll need to bring the best version of yourself and a passion for all things food and service delivery. Previous experience working with a facilities management company is essential.

• Proven experience managing large-scale, multi-site operations with turnover in excess of £10m in the catering or hospitality industry
• Analytical mindset, with the ability to interpret complex financial data and customer insights to shape winning strategies.
• A track record of driving innovation in food services and embracing new trends.
• Strong presentation skills and the charisma to influence stakeholders at all levels.
• A leader who champions health & safety, diversity, and inclusion.
• ESG expertise, with a history of implementing sustainable and impactful strategies.
• Natural people developer with a focus for training, motivating, and building high-performing teams.
• A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.