Infrastructure Support Analyst

Infrastructure Support Engineer (2nd / 3rd Line)

South Manchester (Hybrid - 1 day onsite)

£35,000 - £40,000 + excellent benefits

Are you a solid 2nd or early 3rd Line Engineer with strong Windows Server experience who wants to move further into infrastructure and project work?

We're working with a long-established, award-winning software and hosting provider based in South Manchester who are looking to add an Infrastructure Support Engineer to their close-knit platform team. This is a hands-on role supporting live environments, but with genuine opportunity to get involved in infrastructure projects, upgrades and ongoing platform improvements.

The Role :

This position sits between support and infrastructure delivery. There's no split between "support" and "projects" - if an issue comes in, the whole team gets involved, and equally you'll be encouraged to contribute to project work as part of your day-to-day role.

The environment is predominantly Windows-based, with Linux used for management and supporting services. Linux experience is useful but not essential.

What You'll Be Doing

Providing 2nd / 3rd line support for a production hosting and infrastructure environment

Working hands-on with Windows Server (configuration, troubleshooting, changes - not desktop support)

Supporting virtualised platforms and associated infrastructure services

Assisting with infrastructure projects including upgrades, migrations and new deployments

Monitoring systems and responding to alerts within agreed SLAs

Working with datacentre and third-party partners for connectivity and VPN change requests

Managing and supporting storage technologies

Supporting firewall rule changes and security policies

Assisting with patching, backups, DR testing and general platform stability

What We're Looking For

Experience in a 2nd or 3rd Line Infrastructure / Systems / Hosting Support role

Strong Windows Server experience and confidence working in server environments

Some exposure to Linux (nice to have, not mandatory)

Experience with virtualisation (VMware or similar)

Understanding of storage platforms and technologies

Working knowledge of networking fundamentals :

IP-level routing

VLAN concepts

Firewall policies

VPN changes (requests and coordination rather than full design)

A collaborative mindset - happy to support BAU issues and get involved in project delivery

Someone curious, hands-on and keen to continue developing their infrastructure skills

Why Join?

South Manchester location with excellent transport links

Hybrid working - typically 1 day per week onsite

Supportive, low-churn environment with a strong team culture

Real exposure to infrastructure projects and platform improvements

Excellent benefits package including private medical and bonus

Salary £35,000 - £40,000, depending on experience

If you're a capable infrastructure support engineer looking to take the next step without being thrown in at the deep end, this is a great opportunity to grow in a stable, well-run environment.

📞 (phone number removed) for a confidential chat.

Cathcart Technology is acting as an Employment Agency in relation to this vacancy