Customer Retention Specialist

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors.

They are now seeking an experienced Customer Retention Specialist to help drive and deliver new retention programmes. 12 month contract on hybrid basis.

Responsibilities

Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention

Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn

Skills

• 4+ years experience in a Customer Success / Business Analysis or similar role.
• Ideally in a SaaS organisation in customer retention strategy and design.
• Data driven - you are confident digging into the numbers to quantify ROI.
• Marketing degree or similar

Benefits