IT Service Desk Team Leader

Summary

Reporting Line : IT Operations Manager

Contract type : 6-month Secondment

Location : Chesterfield – Hybrid

Closing Date : 12 / 07 / 2024

What to expect

An exciting opportunity has arisen in our IT Operations function to move into an IT Service Desk Team Lead role. This role will on an initial 9 month Fixed Term basis. This is a great opportunity for anybody in IT Operations / Service Support looking to gain managerial experience.

As a Team Lead you will be responsible for for the full line management responsibilities for the Help desk team including task management of the staff and rotas, assisting with incidents via ServiceNow through to resolution in accordance with SLA's and providing an escalation point for the Help desk and internal and external customers.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes :

• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.