Resort Retail Outlet Manager

Job Title: Resort Retail Outlet Manager
Department: Celtic Manor Resort – Celtic Mall
Contract Type: Full Time | Permanent
Rate of Pay: £29,794 per annum plus excellent benefits
Hours: 40 hours per week, over 5 days
Location: Newport, NP18 1HQ
Join one of the UK’s most iconic destination resorts and play a key role in delivering exceptional guest experiences across our vibrant retail operation.
We are looking for an inspiring and commercially focused Resort Retail Outlet Manager to lead the daily operation of the Celtic Mall, ensuring our guests enjoy a five‑star retail experience that reflects the quality and service excellence of The Celtic Collection.

About the Role
As Resort Retail Outlet Manager, you will oversee the full operation of the Celtic Mall, ensuring the highest standards of service, stock control, visual merchandising and guest engagement. You’ll lead your team from the front, shaping a culture where exceptional service and a passion for hospitality sit at the heart of everything you do.

In this varied and fast‑paced role, you will:
Deliver a guest‑centric retail environment that exceeds expectations and builds loyalty.
Lead procurement, stock management, merchandising and product presentation.
Monitor financial performance, manage budgets and control costs.
Drive retail revenue through effective product placement, upselling and service excellence.
Analyse guest and team feedback to continually improve the retail experience.
Build and develop a high‑performing retail team, fostering a positive and collaborative culture.
Maintain excellent supplier relationships and oversee inventory accuracy, stock rotation and replenishment.
Support wider resort retail operations across our golf shops when required.

About You
You will bring strong commercial acumen, proven leadership experience and a genuine enthusiasm for delivering outstanding guest service. With a background in retail management, you will be confident managing stock, motivating teams and using performance data to drive continuous improvement.
Essential experience & qualities:
- At least 5 years’ experience in the retail industry.
- Experience managing stock inventory and controlling cost of sales.
- Confident leading and developing a team in a fast‑paced retail environment.
- Strong organisational, communication and decision‑making skills.
- Ability to build excellent internal and external relationships.
- Proficiency in MS Office and point of sale/stock management systems.
Desirable:
- Experience in a resort, hotel or hospitality‑based retail environment.
- Experience in a leadership role within a large organisation.
- Knowledge of Concept POS and Back Office systems.

Why Join The Celtic Collection?
As part of The Celtic Collection, you’ll join award‑winning teams committed to excellence and innovation. We are passionate about developing our people and supporting them to reach their full potential.
We offer a range of fantastic benefits, including:
Competitive salary
Discounts across The Celtic Collection
Employee rewards and recognition
Development and career progression opportunities
Free staff parking
And so much more

Grow with Us
At The Celtic Collection, we are committed to creating an environment where every team member feels supported, valued and empowered.
As a Celtic Collection employee, you will be able to say:
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Apply Today
If you are a motivated retail leader who thrives on delivering exceptional guest experiences and driving commercial success, we’d love to hear from you.

In the event we receive a high number of applications, we reserve the right to close this campaign early.

All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.