Support Administrator

Overview

Support Administrator

Location : Sutton Coldfield, Birmingham

Contract : Full-Time, Permanent

Salary : £25,389 per annum

Join Our Team as a Support Administrator at Dignity Funerals.

At Dignity, we pride ourselves on delivering exceptional care and support to every family we serve—and that starts with our people. We’re looking for a highly organised and detail-oriented Support Administrator to join our dedicated Operational Support team.

If you\'re a clear communicator with a passion for providing outstanding service, enjoy working collaboratively, and thrive in a fast-paced environment where your contribution truly matters, we’d love to hear from you.

The role

In this role, you’ll play a vital part in ensuring the smooth day-to-day running of our operations, supporting colleagues across the business and helping us continue to deliver our service with compassion, professionalism, and respect.

Key Responsibilities

• Handle colleague queries via phone and email efficiently and professionally.
• Monitor shared inboxes, coordinating with Operations and Central Support to resolve queries.
• Support CMA compliance by working with marketing and operational teams on price lists and posters.
• Assist with product and pricing queries, working closely with marketing and IT.
• Liaise with suppliers to support procurement activity and maintain strong supplier relationships.
• Maintain internal spreadsheets, planners, and databases for accurate and accessible information.
• Support data collection and schedule preparation to assist informed decision-making.

What We’re Looking For

What We Offer

Next steps

If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.

With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service — one that’s tailored to the individual needs and wishes of every family we support.

We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes :

Together, our goal is simple : to provide families with continuity, care, and clarity — from planning and preparation through to the funeral itself, and beyond.

FCA Statement

Please note that this role is subject to meeting regulatory requirements; therefore, our roles will undergo background checks as part of our onboarding processes.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Unsolicited Submissions

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

#J-18808-Ljbffr