Order to Cash Specialist

An exciting Opportunity has opened at Movianto Bedford for a Client Services & Order Management Specialist! This is a full-time role working Monday to Friday, paying £28,050.00 per annum.

Benefits

• No weekend or bank holiday working
• Discounted gym memberships/on site gym
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading European supply chain solutions partner, providing best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.

Purpose of the role

We're looking for a proactive and detail-oriented Order to Cash Specialist to join our team. In this role, you'll be the first point of contact for customer service queries, working closely with clients, customers, and internal teams to resolve issues, manage claims, and ensure seamless service delivery.

How you'll make an impact at Movianto as an Order to Cash Specialist

• Be the initial point of contact for customer queries via phone and email, logging details in the CRM system.
• Manage and resolve client and customer queries, including delivery issues, temperature excursions, and shortages.
• Investigate and process claims across stock, billing, warehouse, and transport, ensuring compliance with SOPs.
• Log and manage customer complaints, escalating where necessary.
• Identify and escalate any potential financial loss issues within the business.

What it will take to thrive at Movianto as an Order to Cash Specialist

• Previous experience in customer service, ideally within a B2B or logistics environment.
• Exposure to order-to-cash processes and familiarity with the logistics sector.
• Strong communication skills, both written and verbal, with a confident telephone manner.
• Competent in Microsoft Office 365, especially Excel, with accurate data entry skills.
• Experience with Oracle EBS or Oracle Cloud (advantageous).