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Care Coordinator
Care CoordinatorLondon Care Limited • London Borough of Hackney, England, GB
Care Coordinator

Care Coordinator

London Care Limited • London Borough of Hackney, England, GB
30+ days ago
Job type
  • Full-time
Job description

Company Description

Care Coordinator

Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community.

At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community.

Location : East London, E9 6FJ

Salary :   £29,618

Responsible for :   3261 hours per week across Newham, Hackney and Haringey

Monday - Friday 9am - 5pm with additional on call on a rota basis

Job Description

What you’ll do

Rota Management

  • Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
  • Deploy new Care Professionals to clients within two weeks of hire.
  • Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
  • Ensure rota changes are communicated by Thursday of the prior week.
  • Manage guaranteed hours contracts to prevent unnecessary top-up payments.
  • Oversee annual leave requests to maintain service continuity.

Recruitment & Engagement

  • Maintain close contact with Care Professionals through calls and regular meetings.
  • Schedule refresher training to meet CQC and contractual requirements.
  • Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
  • Reporting

  • Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
  • Monitor ECM to track visit timings and durations, addressing any issues.
  • Accurately code canceled hours and maintain digital records for invoicing compliance.
  • Report Care Professional absences for absence management.
  • Provide thorough handovers for the Out of Hours team.
  • Ensure shift reconciliation for accurate payroll processing.
  • What We Offer :

  • Career Growth : Leadership opportunities with a trusted sector leader.
  • Support : Access to top experts and innovative systems.
  • Recognition : “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.
  • Qualifications

    Essential

  • Previous Care Coordinator experience
  • Excellent attention to detail
  • Excellent time management and communication skills
  • A true problem solver and able to think outside of the box
  • Self-motivated, responsible and able to act on your initiative.
  • To be organised and flexible
  • Desirable

  • NVQ / QCF Care at Level 3 or be willing to work towards this qualification
  • Be prepared to undertake other training that would benefit you in the role.
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    Care Coordinator • London Borough of Hackney, England, GB

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