Senior First Line Risk Manager

We’re looking for a Senior First Line Risk Manager to join our growing First Line Risk team in the Chief Operating Office (COO) at Nucleus. Reporting into the Head of First Line Risk and Incident Management, this role provides oversight and support for the day-to-day management of risk across Operations in line with our risk management framework. The role has line management responsibility for two Risk Managers, providing leadership, coaching, and direction to deliver our first line risk objectives and the ongoing development of team capability.

What we do is complex, so our first line risk approach is critical to delivering our service, ensuring the right outcomes for customers, meeting regulatory obligations, and keeping the business safe as we grow. You’ll work closely with key stakeholders to understand where things can go wrong and ensure risks are managed with the right controls and processes. You will support and oversee our customer remediation approach to address poor customer outcomes, as well as root cause analysis and reporting to reduce customer harm.

You will work hand in hand with our partners in second line risk and compliance to ensure we live and breathe our risk management framework across Operations, identifying, reporting, and managing events and breaches quickly and accurately.

We’re looking for someone who can use their experience to work with business leadership to embed a strong risk culture and proactively manage risks arising from day-to-day operations and strategic initiatives. You’ll support effective identification and management of risks and issues with a focus on delivering improvements to the customer experience and our controls and processes.

To be successful, you’ll have a strong understanding of operational processes and risk management within a highly regulated environment. You’ll be a great communicator who can breakdown complex information, with excellent relationship-building skills to collaborate across the business. You’ll be passionate about delivering great customer outcomes and cultivating efficiencies and opportunities.

A Bit About You

Your friends would describe you as practical and adaptable, ensuring plans happen even when things change. Professional, resilient, and credible, you’ll use your industry knowledge to build a strong self-sufficient team. You’ll enjoy using analytical and problem-solving skills to design robust, sustainable risk and control practices. You’ll be a structured thinker who can articulate complex information clearly to senior stakeholders and share recommendations when needed. You’ll be organized, proactive, and delivery-focused, and you’ll thrive in a collaborative culture where you’re empowered to lead but know you’ll not be left alone.

This role is varied day to day. You’ll spend your time :

Responsibilities

• Supporting the delivery and embedding of the first line risk operating model and governance across COO.
• Promoting a culture of continuous improvement and accountability for proactive risk identification, monitoring, and management.
• Collaborating with key stakeholders to identify, report, and remediate risk events and breaches, ensuring timely implementation and tracking of corrective actions.
• Working with process owners and cross-functional teams to enhance processes, strengthen controls, and conduct root cause analysis.
• Identifying systemic issues and supporting control owners in implementing preventative measures.
• Reviewing and maintaining the adequacy and effectiveness of risks, controls, and key risk indicators.
• Providing regular risk reporting to senior management, highlighting trends, performance, and high-impact events.
• Liaising with second line risk to ensure alignment with the risk management framework and supporting oversight and reporting.
• Ensuring compliance with regulatory requirements, internal policies, and supporting readiness for audits, inspections, and timely resolution of findings.

Qualifications

A Little About Us

Inclusion and Diversity at Nucleus

Seniority level

Employment type

Job function

Edinburgh, Scotland, United Kingdom

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