Customer Service Advisor Japanese

Rate of pay: 14.23 per hour*

*Upon successful completion of your probationary period there is a possibility to receive a performance-related bonus of up to 20%. Additionally Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.

Shift pattern: Monday to Friday 6am to 2pm (36 hours per week)

Training: 5 weeks Monday to Friday 8am to 4pm.

Location: Onsite based at Radar Road Leicester with the opportunity to apply to work from home in line with our working from home policy after a minimum of 6-9 months service (eligibility criteria applies).

The role:

Our international team is going through phenomenal growth we deliver to approximately 130 countries globally with growing teams across our contact centres in Leicester Manchester Poland and Pune.

NEXT is rapidly enhancing its global footprint with increasing brand recognition and momentum worldwide. We have established a strong partnership with Nordstrom a premier multi-channel retailer in the US and are preparing to open up to 10 NEXT-branded stores in key Indian cities including Bengaluru Delhi and Mumbai.

With a growing customer base of over 1.5 million internationally theres never been a better time to become part of the International team.

What youll take on:

• Deliver exceptional service via inbound/outbound calls emails and chats

• Resolve account issues and track missing parcels always prioritising the customer

• Use strong communication skills to build trust and connect with customers

• Apply attention to detail and problem-solving to recommend effective solutions
• No sales targetsfocus solely on providing outstanding service
  Success measured by customer satisfaction and quality of interactions

Were excited to introduce Japanese as a new language offering to our contact centre! To start while were getting everything set up youll be assisting English speaking contacts.

What youll bring:

• Fluent in both written and spoken English and Japanese
• Prior customer service experience ideally in a contact centre or customer-facing role
• Strong literacy and numeracy skills thriving in fast-paced environments
• Enthusiastic and empathetic approach to resolving customer concerns
• Ability to build rapport and maintain a resilient positive attitude
• Join NEXT and make a difference in customers lives while advancing your career!

Whats NEXT:

Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.