Technical Lead

Spotlightjobs are now recruiting for experienced Technical Lead to join a well-established Credit Hire claims team in Manchester.

The role

Technical Lead is an important role in succession planning for the long term benefit of the business. Improving technical competence, decision making and upskilling of our people is key in driving the business forward.

Reporting directly to the Operations Directoryour main duties will be to have responsibility in driving operational improvement from a technical perspective from referral through to off hire.

Responsibilities

Responsibility for the decision making process ensuring that an outcome is achieved with 24 hours

• Support FNOL Team in decisions to drive improvement in first time decision on offering of services.
• Work with key stakeholders to Implement, develop and continually review processes, ensuring they remain effective and efficient to provide the best possible service to our referrers, customers and supply chain.
• Work with managers and MI to capture data, draft and distribute reports on defined key risk areas to include but not limited to Amber, Lengthy Hire and Liability.
• Full responsibility for lengthy hire audit, feedback and driving change, inclusive of producing a detailed report and improvement action plan.

Actively reducing operation lea...