Job summary

An Opportunity has ariseninLocal Servicesfor a Band 4

for the HOUNSLOW Psychotherapy Service

Mon to thurs - (30 hrs per week)

We are seeking an experienced, confident and personable administrator for the above role. The ideal candidate will need to have the following key skills :

Confident and have the ability to work alone

Good minute-taking skills (need to take business meeting, CIG and team meeting minutes)

Proficient in using Rio

Good IT skills, such as good at Excel and able to learn how to use WLBI

Good at communicating both in writing and verbally with team members, professionals from other teams and patients

Able to deal with patients who are emotionally vulnerable / distressed compassionately and appropriately

Organised

Use own initiatives and be proactive

Main duties of the job

To deliver a quality administrative service, to meet the requirements of a Multi-disciplinary Team adhering to deadlines and targets. To deliver and maintain the procedure's that enhance the collection and recording of patient / client information and service performance management.

Main Duties and Responsibilities

provide a high quality administrative service to a multi-disciplinary team

1.2Within a team framework provide a high quality comprehensive support function ensuring effective standards of quality and equality to team of workers, including an effective responsive reception service to callers to office.

provide an effective and efficient quality word processing support service, utilising software including Microsoft packages. And to carry out audio-transcriptions.

support the team with all administrative tasks around team meetings including CIG meetings (diary management / minute taking / action logs)

be responsible for initiating, developing and maintaining client record systems ensuring all of the statutory and organisational requirements for their maintenance, safekeeping and disposal are adhered to at all times.

The candidate applying for this role should not require visa sponsorship now or in the future.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

QUALIFICATIONS

Essential

• Basic qualifications at GCSE Level (or equivalent) in English and Maths
• qualifications in Word, Excel or equivalent experience.
• Microsoft Word and Excel

Desirable

EXPERIENCE

Essential

Desirable

KNOWLEDGE

Essential

Desirable

SKILLS

Essential

Desirable

OTHER REQUIREMENTS

Essential

Desirable