Head of Operations

Job Description

The purpose of this role is to support the COO in delivering the operational strategy for the people solutions team. You will be required to provide support in maximising efficiency of current systems and infrastructures.

The impact of this role is to significantly contribute to the Lockton People Solutions growth agenda through investigating quality problems and supporting the implementation of changes and improvements. This role requires ongoing evaluation of systems, data and processes to identify areas of growth opportunity.

Key Tasks & Duties

• Maximise efficiency of current systems & infrastructure
• Investigate quality problems and recommend changes or improvements
• Facilitate the introduction across the division of new processes or improvements to existing processes
• Ongoing evaluation of systems, analysing data, evaluating processes to establish best practice and identify opportunities for improvement
• Establish optimal internal tech solution with input & support from key stakeholders
• Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures
• Monitoring of cash collection performance & Bad Debt
• Responsibility for Forecasting, Budgeting & tracking Actuals in relation to revenue & expenses

Maintain ...