Guest Experience Manager

About the Company

This company are a leading specialist in commercial property and asset management, overseeing billions of pounds worth of property on behalf of a wide range of clients.

This is one of the most important roles within the building. As Guest Experience Manager, you'll be the face and personality of the site, shaping the experience of everyone who comes through the doors. You'll bring life, energy, and service excellence to the everyday running of the building while supporting the Facilities Manager across all aspects of service delivery.

Key Responsibilities

Delivering a Warm Welcome

• Create a welcoming atmosphere full of character and personality for all visitors and occupiers.
• Build strong relationships by remembering names, anticipating needs, and adding thoughtful touches.
• Take pride in front-of-house spaces (reception, lobbies, showers, cycle stores, etc.), ensuring they are sparkling, comfortable, and well maintained.
• Oversee planting and biophilic design to promote wellbeing and create uplifting environments.
• Source finishing touches such as flowers, toiletries, or emergency kits, ideally from local suppliers or social enterprises.
• Ensure service partners provide friendly, professional interactions at all times.

Outstanding Front of House

Deliver a high-qual...