Claims Handler

Claims Handler

Manchester City Centre (Office-based)

£26,000 - £28,000 DOE

Our client is a growing claims management company specialising in mis-sold car finance claims. We pride ourselves on efficient processes, accurate case handling, and a supportive team culture. With increasing demand for our services, we are expanding our operations team and are now hiring a Claims Administrator to join us in our Manchester office.

This team is the engine room of the business : they keep claims moving, chase missing information, and ensure lenders respond on time.

Key Responsibilities

Client & Lender Communication

• Liaising with clients and lenders via phone and email to progress claims
• Handling inbound calls professionally, resolving queries or directing them appropriately
• Making outbound chaser calls to obtain missing documents or updates
• Clearly explaining what information is needed and why, ensuring clients comply quickly

Email & Workflow Processing

Case Management & CRM Updating

Document & Evidence Handling

Compliance & Quality

Team Support & Continuous Improvement

What We’re Looking For

Why Join Us?

If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you.