Deputy Branch Manager - Complex Care

Deputy Branch Manager (Complex Care) | SE London Head Office

Our client is a leading complex care provider, delivering 10,000+ hours of care per week, rated Good by the CQC, and in an exciting growth phase as one of the fastest-growing companies in the sector. They’re hiring a Deputy Branch Manager (Complex Care) based full-time, Monday–Friday (9–5) at the SE London Head Office. Salary : £38,000–£42,000 DOE + bonus.

As a Deputy Branch Manager (Complex Care), you’ll be the operational No.2—line-managing 7 Care Coordinators and partnering with the Registered Branch Manager to deliver safe, responsive services for adults and children in the community.

Key Responsibilities

Lead, coach, and performance-manage 7 Care Coordinators (1 : 1s, supervisions, objectives).

Oversee day-to-day ops : rostering, capacity planning, package mobilisation, and continuity of care.

Manage incidents / escalations and drive timely service recovery; maintain accurate system data.

Governance & compliance : CQC readiness, audits, documentation, duty of candour, safeguarding pathways.

Track KPIs (fill rates, call compliance, complaints / compliments, retention) and deliver improvements.

Support recruitment, onboarding, and mandatory training compliance for field staff.

Contribute to growth / efficiency projects and participate in OOH / escalation cover as required.

What We’re Looking For

Minimum 1 year as a Deputy B...